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Buying instructions

These General Contracting Conditions (hereinafter the General Conditions) will govern the business relationship arising between TINTA INVISIBLE SCCL and the user or client fthrough the contract undertaken by means of the forms which TINTA INVISIBLE SCCL makes available to him or her on its websites: www.gravat.com and www.tintainvisible.cat.
Contracting through the TINTA INVISIBLE SCCL websites entails the express acceptance by the customer or user of the web pages of these terms and conditions, as well as the terms of use established for user browsing on the websites owned by TINTA INVISIBLE SCCL. These conditions will be applied without detriment to the legal regulations on the subject matter which apply to each case.
The General Conditions are subject to the provisions of the Law 7/1998, dated 13 April, on General Trading Conditions, the General Law 26/1984, dated 19 July, for the Defence of Consumers and Users, the Royal Decree1906/1999, dated 17 December 1999, which regulates the general terms and conditions of Telephonic or Electronic Contracting, the Organic Law 15/1999, dated 13 December, on the Protection of Personal Data, the Law 7/1996, dated 15 January, on Management of Retail Commerce, and the Law 34/2002, dated 11 July, on the Information Society Services and Electronic Commerce.

TINTA INVISIBLE SCCL reserves the right to make any modifications in the General Conditions it considers to be appropriate, without prior notice. These modifications may be carried out through its website, by any legally admissible means, and must be fulfilled during the period in which they are published on the website and until they are validly modified by other subsequent changes. However, TINTA INVISIBLE SCCL reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions, whenever considered appropriate, and by notifying them in the due time and manner.
 
INFORMATION PRIOR TO CONTRACTING
 
TINTA INVISIBLE SCCL notifies that the purchasing procedure through its website is explained in the Buying Instructions section

At the same time, TINTA INVISIBLE SCCL notifies that the user can access the terms of use by clicking on the TERMS OF USE section.
When trading with TINTA INVISIBLE SCCL through its website the user or customer expressly declares that he or she knows, understands and accepts to adhere to the terms of use and the general contracting conditions. Also, the user declares to be of legal age and have the necessary legal capacity to act in order to access the TINTA INVISIBLE SCCL websites and make a purchase through them. The user is responsible for handling the identity and password obtained in the customer register in a confidential and responsible manner, and cannot make them available to third parties.

Once the purchase has been completed the user will see the order confirmation on screen which can be printed as proof of purchase.
The order confirmation and proof of purchase (printed copy by the user) are not valid as an invoice.

HOW PURCHASING WORKS
 
1.- PRODUCT OFFER AND PRICE REFERENCE

In compliance with existing regulations, and in particular, the Law 34/2002 on the Information Society Services and Electronic Commerce, TINTA INVISIBLE SCCL offers information on its website regarding all products sold, their features and prices. However, TINTA INVISIBLE SCCL reserves the right to remove, replace or change the products offered to customers over the website, by simply changing the content thereof. Thus, the products offered at any time on the TINTA INVISIBLE SCCL website will be governed by the valid General Terms for each case. Also, the company will have the power to stop offering, without prior notice and at any time, access to the products mentioned.

2.- INDICATION OF PRICES
The price for each product offered will be indicated and will show whether VAT or any other tax, if applicable, is included. The prices indicated on screen are valid at all times, except in the event of typographical errors. When the price is different for the above reason, TINTA INVISIBLE SCCL will notify the customer, via e-mail, before dispatching the product.

3.- SHIPPING COSTS
Purchasing fewer 50 euros, it will be added 6 euros of shipping costs.

4.- AVAILABILITY

The availability of products offered by TINTA INVISIBLE SCCL on its website will vary according to customer demand. Even though TINTA INVISIBLE SCCL periodically renews its stock, the product requested by the customer may be out of stock when ordered. Moreover, if ordered items can not be served in twenty days, the order will be cancelled, with prior notice, due to unavailability of stock (except when the customer indicates otherwise).
 
5.- DELIVERY OF ORDERS

Rapid delivery by COURIER (engravings and collections)
(1-3 day delivery for all articles in stock)
Works are sent in rigid folders to assure that deliveries are received in good condition.

Delivery by STANDARD POSTAL SERVICE (The postal service does not guarantee delivery times) Approximately 1 week

Collection in person at the Tinta Invisible offices - c/ León núm. 6 bajos 08001, Barcelona.

- Collection in person once the second ‘confirmation for collection’ e-mail has been received.
- Immediate delivery of the work purchased and payment effected in the offices.

The invoice will be included with the package.

6.- PAYMENT METHODS

On-line via ‘La Caixa’: You will be redirected to the ‘La Caixa’ secure website (www.lacaixa.es) to effect payment. At no time will we see your card details. We accept VISA, MASTERCARD and JCB cards.

On-line via ‘PayPal’: You will be redirected to the ‘PayPal’ secure website (www.paypal.com) to effect payment. At no time will we see your card details.

Via bank transfer, check or postal order:
Checks must be made out to:

TINTA INVISIBLE SCCL, León 6,
bajos 08001 Barcelona

Personal or business checks will be retained for 10 working days to ensure that payment is made correctly before dispatching the order.

If you want to make payment via bank transfer, our account number is: 2100 0022 110200647134 of ‘La Caixa’. Please indicate the order code that you will see on finalising the process.

7.- RETURNS AND REFUND POLICY
 
. If a piece is damaged we will replace it without additional cost.
. If one or more items for an order cannot be served after 20 days we will cancel the order, with prior notice, due to unavailability of stock (unless you indicate otherwise).
. If it's desired, orders can be totally or partially cancelled at any moment.
. If you are unsatisfied with your purchase, we will refund payment if requested in the first 15 days, from the first day you receive the package. Payment will be refunded by bank transfer to your designated account once we have received your package via recorded delivery and have checked that the content is in good condition.

DATA PROTECTION

In accordance with the provisions of Law 15/1999, on the Protection of Personal Data, TINTA INVISIBLE SCCL informs the users of its websites that the personal data collected by the company through the forms on its websites, will be entered in a database under the responsibility of TINTA INVISIBLE SCCL, for the purpose of facilitating, expediting and fulfilling the commitments established between the two parties. Furthermore, TINTA INVISIBLE SCCL informs the possibility of exercising rights of access, cancellation, rectification and opposition by writing to the following address: LLEO 6 BAIXOS, 08001 BARCELONA.

Unless you tell us otherwise, we understand that your data has not been changed, that you agree to notify us of any change, and that we are authorised to use this data in order to improve the business relationship between both parties.

APPLICABLE LAW AND JURISDICTION

The relationship between the user and TINTA INVISIBLE SCCL shall be governed by existing legislation currently in force in the territory of Barcelona, and the jurisdictional bodies of Barcelona will be competent to decide upon any controversy which may arise between the user and TINTA INVISIBLE SCCL.